If you want specific personal data deleted or anonymized without necessarily closing your whole Peekamoji account, email support@peekamoji.com with the subject Data Deletion Request. If you want the entire account permanently deleted, use our separate Delete Account process.
What this process is for
This process is for Peekamoji users who want personal data associated with their account deleted or anonymized without necessarily deleting the entire account.
Depending on what you request, this may concern particular profile information, content, account-linked activity, support records or other personal data associated with your use of Peekamoji.
Requests are handled in accordance with applicable law and our Privacy Policy.
Delete data vs. delete account
A data-deletion request does not automatically require your Peekamoji account to be closed.
If you want only specific personal data removed or anonymized, tell us what information or activity your request concerns. Where deletion is possible, we can process the relevant data while leaving the rest of the account active.
If you want the whole account permanently closed together with associated data, use our Delete Account process instead.
How to request deletion
Specific personal data
Email support@peekamoji.com with the subject Data Deletion Request and explain what data you want deleted or anonymized.
Content you control
Where Peekamoji provides an in-app option to delete your own post, profile information, message, listing or other content, you can use that control directly. Availability may depend on the feature and app version.
Entire account
If your request is actually to remove the entire account, use the account-deletion controls in the app where available or follow the instructions on our Delete Account page.
What to include
Please provide enough information for us to locate the relevant account and understand the request. This may include:
- your Peekamoji username, if available;
- the email address or phone number associated with the account;
- the login method used, such as Apple, Google, Facebook, email or phone/SMS;
- a description of the specific personal data you want deleted or anonymized; and
- where useful, the approximate date, feature, post, transaction or other context that helps us identify the data.
Do not send passwords, full payment-card details or other highly sensitive information unless we specifically request information through an appropriate verification process.
Verification
To protect users against unauthorized deletion, we may take reasonable steps to verify that the person making the request is the account holder or otherwise authorized to make the request.
Verification may use the email address, phone number, login provider, account access or another reasonable method associated with the account.
We will not ask for more verification information than is reasonably necessary for the request.
Processing time
We aim to handle verified deletion requests without undue delay. Where applicable data-protection law provides a specific response period, that legal period applies.
If we need additional information to understand or verify the request, we may contact you before we can complete it. Complex or extensive requests may take longer where applicable law permits.
What may be deleted or anonymized
Depending on your request and subject to the exceptions described below, deletion or anonymization may include:
- profile information and account settings;
- authentication or account identifiers no longer required;
- posts, photos, Peeks or other content created by the account;
- reactions, comments, searches, interaction history and other account-linked usage data where technically feasible and legally appropriate;
- location, device or preference information associated with the account where no retention reason remains;
- support or moderation information where no lawful retention reason remains; and
- transaction-related information where it is no longer required for payment, tax, accounting, fraud, dispute or other legal purposes.
In some cases, anonymization may be used instead of deletion where the information can no longer reasonably be linked back to you and there is a legitimate reason to retain the non-identifying information.
Shared content & messages
Some information may form part of another user’s own records or conversation history. For example, a message you sent may remain in another participant’s conversation where permitted by law and necessary to preserve that participant’s record.
Content that another user independently copied, downloaded, reshared or captured outside Peekamoji is not controlled by deleting data from your Peekamoji account.
Where content has been publicly shared or distributed through technical systems, removal from active Peekamoji services may not cause every cached or previously delivered copy to disappear immediately.
Payments, Credits, earnings & Marketplace
Deleting particular personal data does not automatically cancel or erase legal records connected with purchases, Credits, creator earnings, payouts, refunds, chargebacks or Marketplace transactions.
Transaction records may need to be retained where necessary for accounting, tax, fraud prevention, payment reconciliation, disputes or legal compliance.
Relevant rules are described in our Credits & Packages Terms, Creator Earnings & Payout Terms and Marketplace Terms.
Limited retention
We may retain limited personal data where reasonably necessary and legally permitted or required for purposes such as:
- tax, accounting, payment and financial-record obligations;
- fraud prevention, chargebacks, refunds and transaction disputes;
- security, abuse prevention and enforcement of our rules;
- compliance with legal obligations, court orders or lawful requests;
- establishing, exercising or defending legal claims; or
- protecting users, Peekamoji or third parties from serious harm.
Where only part of a record needs to be retained, we may delete or anonymize other information that is no longer necessary.
Backups & technical completion
Deletion from active systems may not mean every technical copy disappears at the same moment. Limited copies can remain temporarily in backup, disaster-recovery, security or logging systems until they are overwritten, expire or can be safely removed through normal retention processes.
Information retained in such systems is not intended to be restored to ordinary active use except where necessary for security, disaster recovery, legal compliance or another permitted purpose.
When data cannot be fully deleted
If we cannot fully complete a deletion request because a legal obligation, security need, transaction record, legal claim or another valid exception applies, we may retain only the information reasonably necessary for that purpose.
Where appropriate or legally required, we will explain that limitation in our response to your request.
Other privacy rights and choices, including access, correction, objection or restriction where applicable, are described in our Privacy Policy.
Contact & related links
Questions about personal-data deletion can be sent to support@peekamoji.com.
Peekamoji ApS
Viborgvej 58
9600 Aars
Denmark
CVR: 45351459